St. Teresa’s Catholic Primary School

Callander Road
Hartlepool
TS25 3BG

01429 274936

admin@stteresashartlepool.bhcet.org.uk

Have a question? Send us a message

Mrs Jo Bruton (Head Teacher)

When you telephone us you will speak to either:

Mrs Janette Robinson (Office Manager)

Miss Emma Lythe (Administrative Assistant)

Mrs Sarah Robinson (School Business Manager Part Time)

 

Contacting us regarding a complaint

Please note, if you have any concerns, or wish to make a complaint, the following protocols must be followed:

  • Firstly, contact the appropriate school staff directly to allow for matters to be solved informally. 
  • If a complaint remains unresolved, a stage 2 formal complaint must be set out in writing and sent to the Headteacher or Chair of the Local Governing Committee as appropriate. From here, a formal investigation will be underway. Once an investigation is complete you will be made aware of the outcomes and how the issue will be resolved. 
  •  If you remain dissatisfied, you may request that your complaint be heard by the complaints appeal panel. 

If you have a complaint or concern relating to trees, kindly refer to the guidance before making contact.